1. Who you are dealing with
LB Store is operated by Carto AI Inc ("LB Store", "we", "us"), a company organized in the United States. The products, stays and experiences on LB Store are made, owned or run by independent Lebanese brands, property owners, hotels, agencies and organizers (together, "Partners").
LB Store is your seller of record. When you buy a product or book a stay or experience on LB Store, your contract for that purchase is with LB Store. You pay LB Store, LB Store issues your receipt, and LB Store handles refunds, cancellations and payment disputes with you. LB Store then pays the Partner under its own agreement with them. The Partner remains responsible for making, supplying and delivering what you bought and for the accuracy of its listing.
Some purchases are different and say so clearly at checkout: a partner store may take your payment at its counter when you pick up; a long-term rental is paid in cash at the LB Store office (section 8); and some events are pay at the door (section 9). In those cases the terms of that section apply.
2. Your account
- You must be at least 18 to create an account, place an order or make a booking. Someone under 18 may use the app only with a parent or guardian's account and supervision.
- Give us accurate contact details and keep them current — we use your phone number and email to reach you about orders and bookings.
- You are responsible for what happens under your account. Tell us at once if you think someone else has access to it.
- You can delete your account at any time from Profile in the app or by following the steps at lbconnectapp.com/delete-account. Open orders and bookings are completed or cancelled first.
3. Shop orders
An order is placed when you confirm checkout. We send you an order confirmation; the order is accepted when the brand or store confirms it and it is marked as being prepared. Until then we or the Partner may cancel it — for example because an item is out of stock or the price was clearly wrong — and you are refunded in full.
- Custom and made-to-order items (the Stitch studio, personalised gift boxes) are made for you and cannot be cancelled once production has started.
- Items sold by weight are charged at the final weighed amount, which may differ slightly from the estimate shown at checkout. You see the final amount before it is charged.
- Substitutions: when a store proposes a swap, you approve or decline each one from the app. Only what you approve is charged.
- Each product page shows the Partner supplying the item. Product descriptions, photos and availability are provided by the Partner; we remove listings that break our rules when we find them or they are reported.
4. Prices and payment
- Prices are shown in US dollars unless marked otherwise. The total at checkout includes the item price, any delivery or service fee, and any taxes or duties we are required to collect. For a stay, the total shown for your dates is the full price of the stay including LB Store's fees — there are no extra fees added afterwards unless you add something to the booking.
- Card payments are processed by Stripe, Inc. on behalf of Carto AI Inc. Your card details go directly to Stripe; LB Store never sees or stores your full card number. The charge appears on your statement as LB STORE. Apple Pay and Google Pay are offered where available.
- For a stay request that needs the host's confirmation, we save your card securely with Stripe when you request, and charge it only when the host confirms. Instant bookings are charged at once.
- Where we offer a local payment method (for example a Whish transfer) or cash, the Partner or store collects that payment on LB Store's behalf; it is still a purchase from LB Store under these terms.
- If a payment fails or is reversed by your bank, the order or booking is cancelled or suspended until it is paid.
- LB Store's commissions and fees are published at lbconnectapp.com/fees.
5. Pickup, delivery and shipping
- You choose how to get your order at checkout: free pickup from a partner store, same-day delivery from a store near you, LB delivery across Lebanon, or international shipping by courier.
- Delivery times are estimates. Lebanon-wide delivery and international shipping depend on the courier and on customs; duties and taxes charged by the destination country are yours to pay unless the checkout says they are included.
- Risk in the goods passes to you when they are handed to you or to the person at your delivery address. For pickup orders, items not collected within 14 days may be returned to the Partner and the order cancelled and refunded, less any costs already incurred.
6. Returns and refunds
- Open a return from Profile → Orders → the order → Return. Each brand sets its return window and condition rules, shown on the product page; if a brand has not set one, the window is 7 days from delivery for unused items in their original condition.
- Custom embroidered and personalised items, food, and items marked final sale cannot be returned unless they arrive damaged or wrong.
- Damaged, defective or wrong items are refunded or replaced in full, including delivery, when you report them within 48 hours of receiving them with a photo.
- Refunds go back to the payment method you used. Card refunds are issued by LB Store through Stripe once the item is received and inspected, and usually appear within 5–10 business days depending on your bank. Cash and local-method payments are refunded by the same method or by a method we agree with you.
- If you dispute a card charge with your bank instead of contacting us first, we may suspend your account while the dispute is reviewed. We ask you to contact support first — most issues are solved the same day.
7. Stays and bookings
Stays on LB Store are guesthouses, hotels, apartments and other properties owned or managed by Partners ("hosts"). LB Store lists them, takes your booking and payment, and pays the host; the host provides the accommodation.
- Requests and instant bookings. Some listings confirm instantly; others require the host to accept within the time shown. If the host does not respond in time, the request lapses and you are not charged.
- The price you see is the price you pay. The total for your dates includes the nightly rate, any cleaning fee and LB Store's service fee. Optional extras you add later (an extra guest, an activity) are shown and charged separately.
- Cancellation. Each listing shows its cancellation policy before you book, and the policy in force at the time of booking is the one that applies. The four policies: Flexible — full refund up to 1 day before check-in; cancelling within 1 day of check-in costs 1 night; cancelling during the trip costs 1 extra night and the rest is refunded. Moderate — full refund up to 5 days before check-in; cancelling within 5 days or during the trip costs 1 extra night and 50% of the unspent nights is refunded. Limited — full refund more than 14 days before check-in; 7–14 days before, 50% back; after that, non-refundable. Firm — full refund more than 30 days before check-in; 7–30 days before, 50% back; after that, non-refundable. The cleaning fee is refunded in full when you cancel before check-in. Refunds go to your original payment method. If the host cancels, you receive a full refund and we help you find an alternative.
- Exact address and access. The listing shows the property's location on the map. The street address, door code or key handover details are shared with you after your booking is confirmed and paid.
- House rules on the listing are part of your booking. You are responsible for your guests and for damage caused during your stay beyond normal wear. Hosts may require a security deposit, stated on the listing, which is returned after check-out less any agreed deductions.
- Identification. Hosts and hotels may ask to see photo ID at check-in, as Lebanese regulations require.
- Problems during a stay. If the property is materially not as described or not available, tell the host and LB Store within 24 hours of check-in. We may offer a partial or full refund, or help you rebook.
8. Long-term rentals
- A long-term rental (one month or more) is a direct tenancy between you and the owner. LB Store introduces you, holds the listing, collects the rent and deposit on the owner's behalf, and keeps the owner's statement; it is not your landlord.
- Rent and the deposit are paid in cash at the LB Store office on the dates shown in the app; the office address and hours are in your booking. We give you a receipt for every payment, and your payment history is visible in the app.
- The deposit is returned to you by the owner, through LB Store, within 14 days of moving out, less any deductions agreed with you for damage beyond normal wear or unpaid amounts.
- Notice periods, utilities and other house terms are set out on the listing and in the rental summary you accept in the app.
9. Activities, events and cars
- Activities and events are run by independent organizers. Where you reserve a ticket to pay at the door, your reservation is held by the organizer and payment is made to them directly; LB Store is not your seller for that payment. Where you pay in the app, LB Store is the seller of record as in section 1.
- Organizers may set age, fitness or equipment requirements; follow their instructions and safety rules. Events may be rescheduled or cancelled by the organizer; you are refunded for anything paid in the app.
- Car rentals are provided by independent agencies under the agency's own rental agreement, which you sign at handover. Driver's licence, age, deposit and insurance requirements are set by the agency and shown on the listing. LB Store arranges the booking and, where you pay in the app, the payment.
10. Food and store orders
- Restaurants and stores prepare your order once they accept it; after acceptance an order cannot be cancelled except for a long delay or a wrong or missing item.
- Allergen and ingredient information is provided by the restaurant or store. If you have an allergy, tell the restaurant in the order notes and check at handover.
- Alcohol and other age-restricted items are sold only to adults; the driver or counter may ask for ID.
11. Reviews, messages and content
- You may review a Partner only after a completed order or stay. Reviews must be honest and about your own experience; we may remove reviews that are abusive, off-topic, contain personal data, or that we have reason to believe are fake or paid for.
- Messages between you and a Partner go through the app so both sides have a record. Do not share payment details in messages; we may filter contact details and we never ask for your card number in chat.
- By posting reviews, photos or designs you give LB Store a non-exclusive, worldwide licence to display them in the apps and on lbconnectapp.com. You keep ownership. A design you create in the Stitch studio is yours; you confirm you have the right to use any text or artwork in it.
12. Acceptable use
Do not use LB Store to break the law, to buy or sell counterfeit or prohibited goods, to harass Partners or staff, to scrape or copy the service, to interfere with its security, or to place orders or bookings you do not intend to honour. Repeated no-shows, abusive chargebacks or fraud lead to account suspension and may be reported to the authorities.
13. Our responsibility to you
- We take responsibility for your payment, your receipt and your refunds as set out above, and for operating the app with reasonable care.
- Partners are independent businesses. We check listings and act on reports, but we do not make the products, run the properties or lead the activities, and we are not liable for a Partner's acts or omissions beyond refunding what you paid us for that order or booking.
- Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law. Otherwise, to the extent permitted by law, our total liability to you for any order or booking is limited to the amount you paid LB Store for it, and we are not liable for indirect or consequential losses.
- The service is provided as available. We may change, suspend or withdraw features, and we may close accounts that break these terms.
14. Disputes and governing law
- Please contact support@trycarto.com first; we aim to resolve every complaint within 5 business days.
- These terms, and any dispute arising from your use of LB Store, are governed by the laws of the State of [STATE — Carto AI Inc's state of incorporation], United States, without regard to its conflict-of-law rules, and the courts of that state have jurisdiction. Where you live in a country whose consumer law gives you rights that cannot be waived, you keep those rights and may also bring a claim in your local courts.
- If any part of these terms is found unenforceable, the rest still applies.
15. Changes and contact
We update these terms from time to time. The date at the top is the version in force; material changes are announced in the app at least 14 days before they take effect, and continuing to use LB Store after that date means you accept them. Orders and bookings already placed stay under the terms you accepted at the time.
Carto AI Inc (operating LB Store)
[MAILING ADDRESS — Carto AI Inc], United States
Email: support@trycarto.com · Support hours: Lebanon business days, from Beirut.